Please have the following information available before starting enrollment:

• Fuel provider account number
• Approximate annual usage from July 1 through the following June 30
• Name listed on the fuel provider account. Membership must be enrolled under the same name as the fuel provider account.
• Fuel delivery address
• Debit or credit card for membership payment. Checks are not accepted.

Here's a Useful Guide.

1. Enroll in an eligible Hilltop fuel plan. Be sure to review all provider terms, requirements, and restrictions. Under membership, tank swap fees are waived as long as tanks are of the same size and placed in the same location.
2. Wait 3–7 business days before contacting the fuel provider to allow time for Hilltop to submit your enrollment information and for the provider to update their system.
3. Account Setup – Contact AmeriGas New Accounts at (866) 780-8948 to establish new service. Be sure to identify yourself as a Hilltop member. This number is for new accounts only. You may need:
   • Current fuel provider and account number
   • Estimated annual fuel usage
   • Service address
   • Payment information
4. Site Inspection: Provider will schedule a site inspection to verify equipment, tank location, and compliance with applicable safety and code requirements.
5. Tank Installation & Service Activation: Provider will schedule installation of new tanks, service activation, and initial fuel delivery.
6. Current Fuel Provider: Move your current account from Automatic Delivery to Will-Call service to avoid deliveries at your current provider's pricing.
7. Tank Removal: Contact your current fuel provider to arrange removal of their tanks and discuss any remaining fuel credits, fees, or charges that may apply.

Topic Headline

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Online Customer Portal:
www.customer.portal.com

Customer Service:
Phone: 000-000-0000
Email: csemail@provider.com

Order Fuel:
000-000-0000

Additional Locations (Optional):

Town/Region:
Phone: 000-000-0000
Email: csemail@provider.com

• Usage Requirement: Membership is limited to primary heating accounts. Accounts used only for cooking, generators, fireplaces, pool heaters, hot tubs, or other low-volume seasonal uses do not qualify for enrollment. Minimum annual fuel usage requirements may apply.
• Eligibility & Payment Status to Receive Member Discount: Description needed.
• Canceling Existing Fuel Agreement: If an existing customer has a fuel agreement and would like to move to a Hilltop pricing plan, what would that entail? Description goes here for this item.

• New Installations: Pending information from provider
• Delivery Fee: Pending informatioin from provider
• HAZMAT Fee: Pending infomration from provider
• Tank Rental Fee: Pending information from provider
• Emergency Delivery Fee: Pending information from provider.

Please provide an overview of the terms, conditions, requirements, and restrictions applicable to Hilltop members enrolled in your fuel plans. This content may serve as a supplement to your master service agreement and should highlight the key items members should understand before enrolling.

Members appreciate having access to the important details and "fine print" in a clear, easy-to-understand format.

Please consider including:

• Fuel plan terms and pricing conditions
• Contract requirements and gallon commitments
• Automatic delivery and will-call requirements
• Payment options and credit requirements
• Fees, surcharges, and service charges
• Price protection terms and expiration dates
• Tank ownership and equipment policies
• Service and maintenance responsibilities
• Enrollment deadlines and cancellation policies
• Conditions that may result in loss of discounted pricing
• Any other restrictions, obligations, or requirements applicable to Hilltop members

A link to your complete service agreement, terms and conditions, or customer policies may also be provided.

Membership

• Membership follows the applicable fuel provider contract terms.
• Membership must remain active to maintain discounted pricing and member benefits.
• Membership renews automatically each year unless canceled.

Membership Fees

• Annual dues are billed on April 1 using your payment method on file.
• Members are responsible for maintaining valid payment information.
• Failure to pay membership dues will result in loss of discounted pricing.

Fuel Provider Pricing

• Fuel providers control all fuel pricing, contracts, delivery policies, service terms, and program rules. Provider terms, agreements, and policies supersede Hilltop membership terms where applicable.
• Members are responsible for reviewing and complying with the terms and conditions of their selected fuel provider.
• Hilltop's role is limited to negotiating pricing and program access on behalf of its members.

Member Responsibilities

Members are responsible for working directly with their fuel provider regarding:

• Account setup
• Fuel deliveries
• Contracts
• Credit checks
• Billing questions
• Service issues
• Accounts must remain in good standing with the provider to retain discounted pricing.

Discounted Membership Programs

• Members receiving Veteran, Employee, Association, or other discounted memberships may be asked to provide proof of eligibility.
• Failure to provide requested documentation may result in membership termination.

Household Membership

• A separate membership is required for each household, service address, apartment, or family account.

Fixed Price Programs

• AmeriGas fixed-price gallons are limited. If program gallons are exhausted and additional gallons cannot be secured, deliveries may be billed at the provider's variable or Rack-Plus rate.

Communications

By joining, you agree to receive email and text communications regarding:

• Membership notices
• Billing reminders
• You may opt out of marketing communications at any time.

Membership Suspension or Revocation

• Hilltop reserves the right to refuse, suspend, or revoke membership at its discretion.

Changes to Terms

• These terms may be updated periodically. Continued participation constitutes acceptance of any revisions.

Liability

• Hilltop Energy Buyer's Group's role is limited to negotiating fuel programs and member pricing. Hilltop does not deliver fuel, manage provider billing, perform service work, conduct credit checks, or control provider pricing, policies, or delivery schedules.
• By participating in Hilltop programs, members agree to hold Hilltop Energy Buyer's Group, its owners, employees, and representatives harmless from any claims, damages, losses, disputes, service interruptions, pricing changes, delivery issues, property damage, personal injury, or other matters arising from their relationship or dealings with participating fuel providers.

Acceptance

• By enrolling in Hilltop Energy Buyer's Group, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.