Irving Energy has been a leader in the energy sector for decades, providing top-notch fuel products, services, and equipment sales to communities across northern New England. With a commitment to excellence, safety, and a focus on customer satisfaction, Irving stands out for its reliability, affordability, and dedication to their customers. Plus, once you sign up with us and select Irving as your provider, you’ll be able to use their My Account portal for easy account management, like making payments, view past deliveries, and more.
Want to learn more about their price protection program? Click here to view Irving Energy’s video that helps explain program options and what may be best for you. Click here to see if Irvng services your area.
Irving discounted fuel plans are available in Maine, New Hampshire, and Vermont. Necessary information including the Enrollment Form, Historical Pricing, Irving Service Area*, Irving FAQ's, Hilltop FAQ's, and Sign-up for Notifications are located on this page. Minimum to qualify: 300 Gallons propane -or- oil annually.
Fixed Rate Plans
Your rate is locked in and never changes for the term of your agreement (June 1 - May 31)
Rack + Plans
Your rate varies daily and you pay the rate on the day of your delivery. This is Irvings best value plan.
The Rack+ fuel plans offer the best value from Irving. Fixed-rate plans, which you can secure, fluctuate daily, so you need to contact Irving to find out the current rate you can lock in. Please refrain from contacting Hilltop to acquire Irvings daily fixed credit rate - we wont have it.
For detailed instructions, click on each "Tip" below to expand the information block. Enrollment is located below the tips. Explore an interactive chart showcasing historical pricing towards the bottom of this page for easy rate comparison.
1. Fixed Rate / Propane: Your fixed price for Propane will be a $0.45 cent per gallon discount off Irving's posted daily Fixed Credit price. For daily pricing and to receive a Fixed Price agreement, members must call Irving at 1-888-310-1924 and provide the Buying Group Code provided after enrollment in a confirmation email. Hilltop will not have this pricing.
The price you fix your gallons for is effective until May 31st of the current Purchase Period, or until your contracted-for gallons are consumed, whichever comes first. Members who consume their contracted gallons before May 31st of the current purchase period will automatically revert to the variable Rack Plus offer for that product for the remainder of that purchase period.
2. Rack-Plus Rate / Propane: The rack plus price offers will fluctuate daily, depending upon the product index and market conditions. The rack plus offers allow you to take advantage of lower heating fuel prices if prices drop during the heating season and does not require you to pre-buy your heating fuel. There is a possibility at times the Buying Group rack plus price could be the same as the provider's retail price or more. We cannot guarantee that the rack plus price will always be lower than the retail price. Pricing will be posted on the Hilltop website every Tuesday as a reference.
1. Fixed Rate / Oil: Your fixed price for Heating Oil will be a $0.20 cent per gallon discount off Irving's posted daily Fixed Credit price. For daily pricing and to receive a Fixed Price agreement, members must call Irving at 1-888-310-1924 and provide the Buying Group Code provided via a confirmation email. You must be a valid member of the Buying Group and an Irving customer to participate. The price you fix your gallons for is effective until May 31st of the current Purchase Period, or until your contracted-for gallons are consumed, whichever comes first. Members who consume their contracted gallons before May 31st of the current purchase period will automatically revert to the variable Rack Plus offer for that product for the remainder of that purchase period. Call for Pricing: 1-888-310-1924
2. Rack-Plus / Oil: The rack plus price offers will fluctuate daily, depending upon the product index and market conditions. The rack plus offers allow you to take advantage of lower heating fuel prices if prices drop during the heating season and does not require you to pre-buy your heating fuel. There is a possibility at times the Buying Group rack plus price could be the same as the provider's retail price or more. We cannot guarantee that the rack plus price will always be lower than the retail price. Pricing will be posted on the Hilltop website every Tuesday as a reference.
Pricing Tiers: Your discount is based on your PROPANE USAGE from the PREVIOUS YEAR, which determines your reduced rate. If you're already an Irving customer, you can either call them for your usage information or provide your best guess. Ultimately, Irving will assign you the appropriate pricing based on their records.
If you're a new Irving customer, Contact Irving and create an account. Irving will coordinate a site inspection to conduct pressure test on any existing tank. If you have your membership PIN number provide it to Irving. Irving Customer Service will be ale to walk you through through the process. Customer Service: 1-888-310-1924
If you’re unsure whether Irving serves your area, please click here and type in your city and state.
The following pieces of information are helpful for processing your membership, but not required:
1. Contact your provider to obtain your fuel usage from July 1 through the following June 30, or gather usage data from past receipts. This determines your pricing tier with the fuel provider. While you can estimate, keep in mind that the fuel provider will place you into the pricing tier based on your actual usage from the previous year.
2. Fuel provider's account number. This assists the fuel provider in locating your account or transferring services/tanks from a competitor.
Accepted payment methods include Credit Card, Debit Card, and Apple Pay.
Membership is available solely through subscription and automatically renews/charges your card every April 1. We no longer offer manual renewal unless payment is made by check.
For check payments, mail your payment to Hilltop Energy at 10 Covey Rd. Underhill VT 05489. Please note, a $25 processing fee is applicable in addition to your membership fee for pay-by-check transactions. Proceed to Step 6 to complete the form and use the coupon code " paybycheck " during checkout to avoid entering an online payment method. Your membership cannot be processed without the completed form or a cleared check.
Discounts: Hilltop collaborates with various organizations, offering employee membership discounts. Contact your human resources representative to verify if your company is partnered with Hilltop and to obtain the relevant discount code. Please refrain from contacting Hilltop directly for this information. Learn more on how you can have your employer participate.
Updating Billing & Profile: Members can login to their account to manage payment methods, email, subscription, membership and other information.
Canceling Membership: Membership can be canceled anytime by logging into your account or contacting Hilltop. Login to manage your membership.
Refunds: Refunds for the current membership year must be requested prior to Aug 1; no refunds will be issued after that date, without exception. Contact Hilltop.
Learn more about managing your account and profile.
Currently, Irving does not charge any hazmat, delivery, or tank rental fees.
Pressure Test / New Customers.
A mandatory Irving leak or pressure test fee of $99 for new propane customers is required to offset associated operational costs. Any work as a result of the inspection will require an additional fee for time and material.
State Excise Tax.
1. Once your enrollment form is submitted, you will receive a confirmation email, which should appear in your inbox immediately. If you do not see the confirmation email, please check your junk mail folder.
2. Find he 4 digit PIN number in your email, call Irving and provide them that PIN number 24-48 hour after joining. The PIN number identifies you as a paid Hilltop Member.
3. If you are under a fixed rate plan you're required to enter into a contract with Irving for the season. Failure to do so will not entitle you to a discount on fuel deliveries. Do this when you call with your PIN.
For check payments, mail your payment to Hilltop Energy at 10 Covey Rd. Underhill VT 05489. Please note, moving forward a $25 processing fee is applicable in addition to your membership fee for pay-by-check transactions. Complete the form below and use the coupon code " paybycheck " during checkout to avoid entering an online payment method. Your membership cannot be processed without the completed form or a cleared check.
Fixed Rate Plans
Your rate is locked in and never changes for the term of your agreement (June 1 - May 31)
Rack + Plans
Your rate varies daily and you pay the rate on the day of your delivery. This is Irvings best value plan.
You may add an AmeriGas propane plan to your oil plan subscription when checking out.
Please click here and type in your city and state to confirm Irving serves your area. If you don’t find your town in their service area, please contact Irving at 1-888-310-194 to see if you’re close enough to an existing delivery area to receive service.
Answers to commonly asked questions regarding Hilltop Energy Buyer's Group (HEBG) can be accessed by expanding the below titles.
AmeriGas Membership price protection is valid from July 1 through the end of the following June. Enrollment opens officially July 1 and ends at the end of November with a date TBD.
Irving Energy Membership price protection is valid from June 1 through May 1. Enrollment opens officially June 1 and ends at the end of February with a date TBD.
AmeriGas: Nothing more to do, you’re all set! Hilltop submits your information within 12-24 hours and you’ll be in the AmeriGas system in 24-72 hours. You’re covered under member pricing from the time/date of enrollment.
Irving Energy: Wait several days and call Irving to get into your contract (fixed rate only) and provide them the 4 digit PIN number 6448 from your confirmation email. Irving Customer Service: 1-888-310-1924
NO. Membership can not be back dated and will only cover deliveries of fuel moving forward. No exceptions
Membership fees* are annual and renew automatically (Subscription) in May. "Membership" covers 1 household, location, or physical address with a single fuel plan.
Membership
1 fuel plan: $50 / 2 fuel plans: $100
Veteran Membership (Proof of veteran status required.)
1 fuel plan: $10 / 2 fuel plans: $20
Business Membership
4000+ gallons annual: $200
Discounts: Hilltop collaborates with numerous organizations and provides employee membership discounts. Please reach out to your human resources representative to verify if your company is partnered with Hilltop and obtain the applicable discount code. Kindly refrain from contacting Hilltop for this information.
Learn more about how your employer can get discounted Hilltop Memberships for their employees. You may also get a discount for your staff or membership for your business or nonprofit through our alliance programs.
Check Payments.
Mail your payment to Hilltop Energy at 10 Covey Rd. Underhill VT 05489.
Please note, a $25 processing fee is applicable in addition to your membership fee for all pay-by-check transactions - no exceptions. Complete the enrollment form and use the coupon code " paybycheck " during checkout to avoid entering an online payment method. Your membership cannot be processed without the completed online form, check processing fee, and membership dues.
NO. Basic membership includes 1 fuel plan for a single address, household or residence. You can however create additional memberships for each property.
NO. Pricing is determined by the fuel provider by your usage from the previous year based on a single address, household, or property.
So if you have a primary home and a vacation home you can not combine the usage to get into a better pricing tier. You also need a separate membership for each property and usage for each property.
YES if you request a refund no later than August 1st. under a current membership season.
ex: If you join in July 2024 and change your mind you can request a refund as long as it’s by August 1, 2024. After August 1, 2024 no refunds will be issued. This is to avoid someone joining, getting a delivery under Hilltops discount and then canceling their account.
The pricing tier for the current year is determined by your propane usage from the previous year. Amerigas maintains the authority to modify the pricing tier you've chosen based on last year's usage, without exceptions. Thus, you cannot subscribe to a pricing tier that does not align with your previous year's usage.
You can cancel your Membership anytime by logging into your account or contacting Hilltop. Refunds for a current membership year must happen prior to Aug 1, no refunds will be issued after that date - no exceptions.
Keith is always available to talk if you have questions or comments to share 802-488-0351. Please see FAQ: Can I get a refund?
You can log in to your account from the top menu bar. From there, you can recover your password and update your delivery address and payment methods.
YES. Please enroll each property under a separate membership. Each property will have pricing based on annual usage independently from other properties you enroll.
YES. A business can enroll under an AmeriGas plan. Unfortunately Irving Energy does not allow us to facilitate business accounts. If your business uses over 4000 gallons of propane the Member rate is $200. You can select this option when checking out. Hilltop Discounts do not apply to businesses over 4000+ gallons.
Learn more about how your business can offer a discounted plan to your employees.
YES, there are a few more steps involved in changing providers and setting up service, but the savings are well worth it. Refer to the FAQ topic titled 'New customer, setting up service with Amerigas' for more instructions."
YES. None of your account preferences change except for the rate you pay for fuel. Delivery method and payment method all stay the same.
Currently, 90% of members are subscribed to Hilltop's subscription model. We've received an influx of calls from non-subscription members who mistakenly believed they were enrolled, resulting in their memberships lapsing and missing out on Hilltop's discounts.
Always check your spam/junk mail folder after you enroll, the confirmation email is sent instantly and if you don’t see it in your in-box it is probably in junk/spam mail folder.
You can set a rule in your mail application to recognize and not mark our emails as spam.
Our email addresses are: hilltopenergy@icloud.com and hilltop-energy-buyers-group@in.outseta.com
Frequently, our emails may end up in your Junk or Spam folder and go unnoticed. The most reliable method to receive notifications is by following us on Facebook. Additionally, you can establish rules in your email application to recognize our email address, hilltopenergy@icloud.com and hilltop-energy-buyers-group@in.outseta.com.
Our new subscription model will eliminate many members need to be updated when membership opens.
NO. Hilltop negotiates and arranges discounted fuel plans with the fuel providers. Your relationship with the fuel providers is independent of Hilltop, and any billing or delivery issues should be addressed directly with your provider.”
Irving Energy: For fixed rate fuel plans with Irving Energy, a contract is necessary. It may take 24-72 hours for your membership to be processed into Irving's system, so it's advisable to wait a few days after joining before contacting Irving. When you do call, please provide the 4-digit PIN number 6448 to identify yourself as a Hilltop member. Rack-Plus plans do not require a contract
This is not unusual. Usually, it takes 24-72 hours for your information to be entered and visible in their system. Please wait a few days and then call Irving again. If the issue persists, please contact Hilltop.
In the event that Hilltop's reserved "Fixed" gallons are all consumed by members and replacement gallons cannot be secured, then any remaining gallons you receive will be delivered at a "Variable" or "Rack-Plus" rate.
Note: Hilltop has never run out of fixed gallons but if we did you would still benefit from substantial savings.
Answers to commonly asked questions regarding Irving, how pricing is determined, variable vs. fixed rate, fees and more. Expand the icon in the upper right to view.
The following steps can be done before or after you create an account with Irving.
1. Call Irving Customer Service: 1-888-310-1924
2. Set up a new account and obtain the account number for the Hilltop membership form.
3. If you own your underground tank: Irving will dispatch a technician to test the anode bag. If it passes, they can deliver propane to it. If it fails, they will provide an estimate for repairs.
4. If a competitor owns the underground tank: Irving will send a technician to test the anode bag. If it passes, they will perform a "tank swap" and take over ownership of the tank. If it fails, they will provide an estimate for repairs / new tank.
1. Check your email for the confirmation email. If you don't see it please check your junk/spam folder.
2. Your Hilltop 4 digit PIN number that you are required to provide to Irving is in the email. Wait 24-48 hours and call Irving with your PIN, this identifies you as a paid member. Please note it takes up to 48 hours for your data to propagate the Irving system, if you are told you are not in the system please wait another day and call again.
3. If you are in a fixed rate plan you are required to enter into a contract for the season under the rate you locked in under.
Failure to do any of the above will result in you not being protected under the Hilltop price protection program - no exception.
Currently, Irving does not charge any hazmat, delivery, or tank rental fees.Any questions regarding fees are best communicated directly with Irving. Please call Irving Customer Service at 1-888-310-1924. Additional answers to commonly asked questions can be viewed in the Irving FAQs section found on this page.
Pressure Test / New Customers. A mandatory Irving leak or pressure test fee of $99 for new propane customers is required to offset associated operational costs. Any work as a result of the inspection will require an additional fee for time and material.
State Excise Tax.
NO. Membership can not be back dated and will only cover deliveries of fuel moving forward. No exceptions
Membership fees* are annual and renew automatically (Subscription) in May. "Membership" covers 1 household, location, or physical address with a single fuel plan.
Membership
1 fuel plan: $50 / 2 fuel plans: $100
Veteran Membership (Proof of veteran status required.)
1 fuel plan: $10 / 2 fuel plans: $20
Business Membership
4000+ gallons annual: $200
Discounts: Hilltop collaborates with numerous organizations and provides employee membership discounts. Please reach out to your human resources representative to verify if your company is partnered with Hilltop and obtain the applicable discount code. Kindly refrain from contacting Hilltop for this information.
Learn more about how your employer can get discounted Hilltop Memberships for their employees. You may also get a discount for your staff or membership for your business or nonprofit through our alliance programs.
Check Payments.
Mail your payment to Hilltop Energy at 10 Covey Rd. Underhill VT 05489.
Please note, a $25 processing fee is applicable in addition to your membership fee for all pay-by-check transactions - no exceptions. Complete the enrollment form and use the coupon code " paybycheck " during checkout to avoid entering an online payment method. Your membership cannot be processed without the completed online form, check processing fee, and membership dues.
NO. Basic membership includes 1 fuel plan for a single address, household or residence. You can however create additional memberships for each property.
NO. Pricing is determined by the fuel provider by your usage from the previous year based on a single address, household, or property.
So if you have a primary home and a vacation home you can not combine the usage to get into a better pricing tier. You also need a separate membership for each property and usage for each property.
Fixed Rate: This is your "Locked Into" rate and remains unchanged throughout the duration of your membership as specified by the Terms of your AmeriGas Agreement (July 1 - end of June). This plan is ideal for navigating a volatile market, providing stability and enabling effective budgeting. To qualify you must meet the 200 Gal annual minimum.
Rack-Plus: Fluctuates daily and is posted on the Hilltop website once every Tuesday. You pay the rate at the day of delivery, not the order date. Membership automatically enrolls you in auto-delivery with the fuel provider, unless you're authorized for a "Will Call" delivery schedule. Pricing format valid June 1 - May 1. This plan offers the best value under Irving.
View our Interactive Historical Pricing Graphs to browse rates going back 4 years.
The pricing tier for the current year is determined by your propane usage from the previous year. Fuel providers maintains the authority to modify the pricing tier you've chosen based on last year's usage, without exceptions. Thus, you cannot subscribe to a pricing tier that does not align with your previous year's usage.
If you're in a new property and uncertain about your fuel usage, the fuel provider will collect information from you such as the size of your home, year of construction, number of gas appliances, and other relevant details. This information will help them formulate an estimated usage figure to assist you.
If you're in a new property and uncertain about your fuel usage, the fuel provider will collect information from you such as the size of your home, year of construction, number of gas appliances, and other relevant details. This information will help them formulate an estimated usage figure to assist you.
Ultimately you can make a guesstimate to create a baseline. The following year you will be under the pricing tier based on your actual usage for the current year.
Call 1-888-310-1924 and speak with Irving Customer Service. Once your membership has been confirmed your account will be credited and your rate adjusted for future billing.
Please refrain from contacting Hilltop for resolving billing issues, it is the responsibility of the member to resolve billing issues regardless of the circumstances.
Hilltop submits member information typically the next day after enrollment but it may take up to 72 hours for your information to propagate their system. If all your efforts fail please feel free to reach out to Keith
If you signed up for a "FIXED RATE" YES you need to enter into a contract with Irving. Failure to do so will not provide price protection on your deliveries.
Check out feedback from our members. You can also leave a review on Facebook or Google. Your reviews contribute to our future growth and enable Hilltop to provide you with the best possible rates.
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