Hilltop Membership Terms & Agreement

By Joining Hilltop you agree to the following.

UPDATED 2-20-26

This Membership Agreement (“Agreement”) establishes the terms and conditions between Hilltop Energy Buyer’s Group (“HEBG”) and the individual enrolling as a “Member.” HEBG and Member are collectively referred to as “the Parties.”By enrolling in HEBG, the Member confirms that they have read, understood, and accepted the terms outlined below and agree to abide by them throughout the duration of their paid Membership.

• Membership Term
  The HEBG Membership term mirrors applicable fuel provider contract terms or operates on a July 1 through June 30 cycle. Membership must remain active and auto-renew annually in order to retain access to member benefits and negotiated pricing.

• Annual Membership Fee & Billing
  Membership renews automatically each year. Annual dues are billed on April 1 and charged to the payment method on file. Membership fee after November 20th is $75. It is the Member’s responsibility to ensure valid payment information is maintained. Failure to maintain active membership & valid CC will result in loss of benefits and discounted pricing.

• Provider Pricing Terms
  Discounted pricing terms are determined by individual fuel providers and are independent of HEBG’s Membership term.
  
  AmeriGas & Superior Plus: July 1 – June 30
  ‍Irving Energy: June 1 – May 30
  
  Provider contract terms, pricing structures, and program conditions are controlled solely by the fuel provider.

• Non-Payment of Membership Dues
  ‍Individuals receiving member benefits from fuel providers without paying current annual dues must settle all outstanding dues immediately. Failure to do so may result in:
  
  • Reversion to non-member pricing
  • Suspension or cancellation of membership
  • Loss of future eligibility / membership.

• Discount Eligibility & Verification
  ‍Veteran or Group Discount Verification. Members claiming eligibility for discounted membership categories (e.g., Veteran or other discounted programs) may be required to provide proof within 5 business days upon request. Failure to provide valid proof may result in:
  • Suspension of benefits
  • Termination of membership;
  
  Members falsely representing eligibility will:
  • Forfeit membership status and benefits without refund
  • Receive written notice via email
  • Have 10 days to provide valid proof
  ‍
  If proof is not provided within 10 days:
  • Membership and benefits will be terminated
  • Reinstatement may be considered at HEBG’s discretion for a $200 reinstatement fee
  
  Only one discount may be applied per household. Discounts cannot be combined to offset membership fees.

• Account Setup & Processing
  ‍Please allow up to one (1) week for account setup and provider enrollment. In most cases, processing occurs within 24 hours. HEBG is not responsible for provider processing delays beyond its control.

• Member Responsibilities
  ‍Members agree to communicate directly with their selected fuel provider regarding: Account setup; Fuel orders; Contracts; Credit checks; Billing questions; Disputes; and Service issues
  ‍
  Members must remain in good standing with their fuel provider. This includes maintaining current payments and complying with provider terms. Fuel providers reserve the right to remove discounted pricing for accounts not in good standing.

• Scope of HEBG Responsibilities
  ‍HEBG’s role is limited to negotiating pricing and program access with participating fuel providers.
  ‍
  HEBG does not:
  • Deliver fuel
  • Manage billing
  • Process credit checks
  • Handle disputes
  • Control delivery schedules
  • Set provider policies or prices

• Household Membership Requirement
  ‍Membership is required per individual household, address, apartment #, or family. Annual usage tiers are determined by fuel providers and may be calculated on an averaged basis per provider terms.

• Fixed Gallon Programs
  If HEBG’s reserved “Fixed” gallons are fully allocated and replacement gallons cannot be secured, Members agree that any additional deliveries may be made at a Variable or Rack-Plus rate as determined by the fuel provider.

• Communications Consent
  ‍By joining HEBG, the Member agrees to receive communications via email and/or text regarding: Membership updatesBilling notices; Program announcements; and Special offers.
  ‍
  Members may opt out of marketing communications but will continue receiving essential account notices.

• Membership Revocation
  ‍HEBG reserves the right to refuse, suspend, or revoke membership at its discretion.

• Modifications to Terms
  ‍HEBG reserves the right to update, modify, or change Membership terms at any time. Updated terms will become effective upon posting.

• Waiver of Liability & Indemnification
  ‍Member agrees to indemnify and hold HEBG harmless from any and all claims, liabilities, damages, losses, injuries, disputes, unforeseen events, property damage, additional fees, or changes in costs arising from participation in HEBG programs or dealings with fuel providers. This includes human error in processing memberships with full providers and other alliances.

• Acceptance of Terms
  By enrolling in Hilltop Energy Buyer’s Group, the Member acknowledges that they have read, understood, and agreed to these Membership Terms & Conditions.